Do I need to opt in to the Loyalty Program?
No. Every verified ac367 account is automatically enrolled in the Loyalty Program from the moment the first deposit is made. There is nothing to activate, no form to
fill in, and no customer support request needed. Your Bronze tier status and point counter are active immediately.
How long do my points remain valid?
Points earned at ac367 do not have a hard expiry date. However, tier qualification is assessed on a rolling 90-day window, meaning older points beyond that window no longer count toward your current tier level. Points stored in your balance for redemption purposes remain available as long as your account is active and in good standing.
Which payment methods are supported for deposits and withdrawals?
ac367 supports all major Bangladesh payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, as well as Visa and Mastercard. Withdrawal speeds depend on your current loyalty tier — Diamond members enjoy instant processing 24/7, while Silver and Gold members benefit from priority queues typically resolving within 1–2 hours.
Do bonus-funded bets earn loyalty points?
Wagers placed using bonus balance earn points at a reduced rate of 0.2 points per ৳1 wagered. Only real-money wagers earn the full standard points rate. This is clearly indicated in your account dashboard whenever a bonus balance is active, so you always know which rate applies to your current session.
What happens if I drop below my current tier threshold?
If your rolling 90-day points total falls below the threshold for your current tier, ac367 will notify you via an in-account dashboard alert at least 7 days before any tier review takes effect. You will have that window to accumulate additional points and retain your status. Tier downgrades, when they do occur, happen at the end of the review cycle — not mid-session.
Are there special promotions during BPL or IPL season?
Yes. ac367 runs dedicated double-points and triple-points events aligned with major cricket tournaments including BPL, IPL, and T20 World Cup matches. These promotions are announced on the promotions page inside your account at least 48 hours before they go live. Seasonal events around Eid, Pohela Boishakh, and Victory Day also feature loyalty point multipliers.
How is cashback calculated and when is it paid?
Cashback is calculated on your net losses over the qualifying period — weekly for Bronze, Silver, and Gold tiers, and monthly for Platinum and Diamond tiers. The cashback percentage ranges from 5% at Bronze up to 30% at Diamond. Credits are applied to your account balance every Monday morning (Bangladesh Standard Time, UTC+6) for weekly cashback, and on the first Monday of each month for monthly cashback.
Can players from all parts of Bangladesh join?
Yes. ac367 welcomes players from all divisions and cities across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The platform is fully mobile-optimised so players can access their loyalty dashboard and place wagers from any device and any location with an internet connection. All players must be 18 years of age or older.
